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LX900e Color Label Printer Repacking Instructions

Please retain all packaging materials!

Before the shipping the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your label printer for shipping, please remove the label roll. You must not remove the ink cartridge.

1. Open the cover. Make sure the robotic is in transport position (cartridge robotic will undock on the left side)

2. Place the transport security as shown

3. Close the cover.

preparing LX900e preparing LX900e preparing LX900e

2. Repacking the unit:

Use the original packaging for the best protection

repacking LX900e
repacking LX900e
repacking LX900e

Watch the LX900e Repacking Video Tutorial


LX900e Repacking Instruction

3. What about accessoires?

For a quick handling please include all accessories (bins, cables, power cords, power adapters, media (if the problem is related to it), print head carriage & cartridges) if available.

LX900e print head

Important Notice for LX900e:
Please do not send us the print head of the LX900e without the cartridges, otherwise the ink pads from the print head will dry out and then the print head cannot be used anymore !

For this reason please send us the complete LX900e print head plus cartridges.

4. Any documents?

Please add the original failure description into the packaging. A printout of the email history will be enough.

repacking LX900e
Shipping:

Please write the RMA-number on the outside of the package.
Use to the address below. Freight forward sent goods will not be accepted.

Primera Technology Europe
Support
Mainzer Straße 131
65187 Wiesbaden
Germany

Please send the item within 30 days.

Further process:

Every incoming package will be identified by its RMA number. After repair, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.

The repair duration is approx. 5-12 working days.

Thank you for your understanding.

Feel free to contact us at any time for questions regarding the repacking instructions. We’re available via email at support@primera.eu, by phone at +49 611 92777-0 or use the live chat on our website primera.eu.